UI/UX Human Centered Design (HCD)

• Figma / Adobe XD / FlutterFlow / Sketch / Balsamiq Wireframes
• Bootstrap / HTML / CSS / XML / JavaScript / JSON
• Google UX Design Certification
• Adobe Photoshop, Illustrator

My UI and UX work, grounded in Human-Centered Design (HCD), always starts with a simple question: what is the user trying to accomplish, and what requirements, business rules, and organizational goals define that task? I conduct research to understand user contexts and constraints, map task flows, and identify pain points that could slow people down or introduce errors.

Using that insight, I create wireframes and prototypes that focus on clarity, simplicity, and predictable interactions, then validate those designs through usability testing and iteration. The outcome is not just a visually appealing interface but a digital experience that is intuitive, accessible, and supports the purpose of the system. Over the years, I’ve applied this approach to visual dashboards and mission-critical web applications that support complex decision making, while still providing interfaces that are intuitive and engaging for the people who use them.

HCD is also how I evaluate and improve existing interfaces and workflows. I partner with stakeholders, subject matter experts, and development teams to clarify requirements, explore different design options, and test ideas early so issues are discovered before they become expensive to fix.

Because I work across both UX design and front-end implementation, I help teams translate prototypes into production-ready interfaces that look polished, behave consistently across devices, and remain maintainable for developers. I can also produce Section 508-accessible CSS, reusable component libraries, and style guides that give development teams clear, consistent patterns to follow. Throughout that process I treat accessibility as a core requirement rather than an afterthought, incorporating Section 508 and WCAG considerations into layouts, interaction patterns, and design systems from the beginning.

These processes are also outlined in my guide, AI & Human-Centered Design (HCD) for Government Agencies, where I show teams how to use AI tools to quickly prototype and refine ideas while maintaining accessibility and adhering to UX best practices.

💬 Chat with my furry AI Agent Daisy!

I design and build task-focused AI agents that plug into your existing systems using APIs, well-defined knowledge bases, and secure retrieval pipelines. Instead of relying on opaque, one-off prompts, I treat agents like products: each one has clear goals, guardrails, and workflows that make its behavior predictable, easy to train, and easy to refine. This approach makes AI more reliable, especially in environments where accuracy, privacy, and auditability matter, such as government agencies, healthcare organizations, and large enterprises.

For example, I use the Model Context Protocol (MCP) to connect GoFundPlay's AI Promotion and Fundraising Agents to shared tools and data sources so they can help young athletes promote themselves and design effective fundraising strategies for their teams. Running on AWS with modern AI services, these cloud-based agents give mobile app users powerful capabilities while keeping technology in a supporting role to people.

Across projects, I rely on proven patterns like step-by-step task decomposition, reusable prompt templates, and structured input/output formats to keep agent behavior predictable, traceable, and easy to refine over time. When necessary, I also design AI assistants that can call other specialized agents or act as orchestrators—breaking larger goals into smaller, verifiable actions across multiple tools. This approach improves accuracy and consistency, reduces AI hallicination, and provides information into what the agent did, why it did it, and how to adjust the workflow safely.

My AI work blends technical implementation with a strong Human-Centered Design and accessibility focus. I carefully craft prompts, establish guardrails, and design workflows so AI agents feel helpful, responsive, and trustworthy, never intrusive or confusing. The result is AI that supports real user needs, fits naturally into existing processes, and can be tested and governed like any other critical product feature.

My goal is to incorporate AI solutions that empower people to produce more, save time, and enhance their capabilities, not replace them or their expertise.

Video Production & E-Learning

I began my career at 20th Century Fox in Los Angeles—starting in payroll, then moving into TV Production on weekly shows and Movies of the Week. During a six-month writers strike, I used the downtime to dive into PCs, multimedia, and software development. Although most of my career since then has been in IT, I’ve never lost my passion for video production and for turning ideas into clear, engaging stories.

For over 25 years, I’ve produced hundreds of computer-based training and multimedia videos for government, nonprofit, and corporate clients—making complex topics approachable, practical, and easy to follow. I design modules around clear learning objectives and real-world tasks, keep lessons short and focused, and build experiences that support long-term retention and on-the-job application. I’ve delivered SCORM-based courses with quizzes and certifications, and I include subtitles and accessible navigation patterns to support Section 508 and learners using assistive technologies. Within the VA’s SCORM learning system, the training modules I produced for VA applications earned an average learner rating of 4.9/5.

What I produce:
Corporate communications & training
Marketing promos (ads, demos, brand stories)
Explainers & CBT (tutorials, simulations)
Documentary & web series

Recently, to help others pass the difficult DHS Section 508 Trusted Tester exam, I created 508tutorials.com, a site with over 60 videos that walk users through the testing process and, more importantly, teach them how to think like a Trusted Tester so they can apply those skills on real-world projects.

I’m also FAA Part 107 certified (Unmanned Remote Pilot) for commercial drone footage, and in 2022 I produced a 30-minute History Roads pilot focused on Ellijay, Georgia. Whether you need a corporate video, a series of training modules, or multimedia assets to support a broader campaign, I can help plan and produce content that looks professional, reinforces your brand, and supports your business goals.